Director of Administration
As Director of Administration, Nicole leads the team of customer service relations for FSA TPA. Nicole provides daily oversight of customer service interactions and is heavily involved in client onboarding, implementation and ongoing account management. Her responsibilities also include management of all banking activities related to distribution, settlement and reconciliation of accounts as well as program analysis of utilization. Nicole began her service with FSA as a benefits specialist where she mastered her expertise in client and participant management for both employee and member benefits. During Nicole’s tenure, her role with FSA continuously evolved from direct member services to upper-level management, where she has played a key role in the build-out of FSA TPA.
Nicole is a graduate of Auburn University with a Bachelor of Science in Finance, later earning her Master of Business Administration from the University of Mississippi. Her background includes work in both the banking and insurance industry where she holds her producer license.